Frequently Asked Questions

Everything you need to know about shopping with Club Monaco.

What is your return policy?

We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must have all original tags attached and be accompanied by the original receipt or packing slip.

How long does shipping take?

Standard shipping typically takes 5-7 business days. We also offer expedited shipping options, including Two-Day and Next-Day delivery for orders placed before 1 PM ET.

Do you offer international shipping?

Yes, Club Monaco ships to over 20 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account on our website.

Can I return an online order in-store?

Yes, online orders can be returned to any Club Monaco retail location. Please bring your original packing slip or order confirmation email to facilitate the process.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Club Monaco gift cards.